Policies
Terms of Use
The terms that apply when you use furrytailjoy.com and buy Furrytail products: orders, payment, delivery, returns and the rest.
Last updated:
01
About these terms
Who you are dealing with
furrytailjoy.com and store.furrytailjoy.com are run by Clamique Personal Care Private Limited(“Furrytail”, “we”), GSTIN 06AANCC8685M1ZR, Booth No. 460, 219, 2F, ILD Trade Centre, Sector 47, Sohna Road, Gurugram, Haryana 122018, India.
Agreeing to them
By using the site or placing an order you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the site. We may update these terms; the version on this page when you place an order applies to that order.
Using the site
You must be 18 or older to buy from us. Please give accurate details, keep your account password private, and do not misuse the site - for example by attempting to break its security or copying its content at scale.
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Products and advice
Using our products
Use every product as directed on its label and product page, and only on the pets it is made for - each page states whether a product is for dogs, cats or both. All products are for external use only. If irritation occurs, stop using the product and consult your vet.
Not veterinary advice
Our products are grooming products, not medicines, and are not intended to diagnose, treat or cure any condition. Our journal articles and FAQs are general information; they do not replace advice from your own vet about your pet.
Product information
We describe and photograph our products as accurately as we can, and list ingredients as printed on the packaging. Colours and packaging may vary slightly between batches and screens.
03
Orders and payment
Prices
Prices are in Indian Rupees (₹). The final amount, including any applicable taxes, is shown at checkout before you pay. We may change prices at any time, but not for an order we have already confirmed.
Payment
Payment is made online at checkout by UPI, card or net banking through Razorpay. Cash on delivery is not available.
When an order is confirmed
Your order is confirmed when payment succeeds and you receive our order confirmation. We may cancel an order - for example if an item is out of stock or a price was shown in error - and if we do, we refund you in full.
Cancelling an order
You can cancel within 6 hours of placing an order, for a full refund to your original payment method. After 6 hours the order may already have been dispatched: if it has not, we will still cancel it on request; if it has, it cannot be cancelled and must be returned unopened within 7 days of delivery instead.
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Delivery and returns
Delivery
Delivery is free on every order across India and usually takes 3–5 days, depending on your location.
Returns and refunds
You can return unopened products in their original condition within 7 days of delivery, and we pay the return shipping. Damaged, wrong or missing items are replaced, not refunded. Refunds for returns go back to your original payment method. Full details are on our Shipping & Returns page.
Marketplace orders
Orders placed on Amazon or Flipkart follow that marketplace’s delivery and return terms.
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Rewards, content and liability
Rewards programme
The Furrytail rewards programme is run with our partner Nector. Points have no cash value, cannot be transferred, and the programme’s rules may change or end with notice on the site.
Our content
The Furrytail name, logo, photographs, product designs and written content belong to us. You may share links to our pages, but not copy or reuse our content commercially without written permission.
Reviews and messages you send
If you send us a review, photo or testimonial, you allow us to show it on our site and social media. Please do not send anything unlawful, misleading or that belongs to someone else.
Our liability
Nothing in these terms limits your rights under the Consumer Protection Act, 2019. Beyond those rights, our liability for any order is limited to the amount you paid for it, and we are not responsible for losses caused by using a product other than as directed, or by events outside our reasonable control.
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Law and complaints
Governing law
These terms are governed by the laws of India. Courts in Gurugram, Haryana have jurisdiction, without affecting your right to approach a consumer commission.
Grievance Officer
BD, Grievance Officer, Clamique Personal Care Private Limited, Booth No. 460, 219, 2F, ILD Trade Centre, Sector 47, Sohna Road, Gurugram, Haryana 122018, India. Email hello@furrytailjoy.com, phone +91 87967 86531. We acknowledge complaints within 48 hours and aim to resolve them within one month.
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