Policies
Shipping & Returns
We keep this simple. If something goes wrong, get in touch and we will sort it out.
01
Shipping
Processing
Every order is packed by hand and checked before it leaves. We take care with this and do not rush it.
Delivery
We ship across India. Delivery times vary by location. You will receive a tracking link by email once your order has been dispatched.
Shipping cost
Shipping details including any free-shipping threshold will be shown clearly at checkout before you confirm your order.
Tracking
If your tracking link does not arrive after dispatch, check your spam folder first, then reach out to us through the contact form.
02
Returns
Our guarantee
If a product arrives damaged, leaking, or is not what you ordered, we will make it right. Just get in touch and tell us what happened.
Change of mind
We accept returns on unopened products in their original condition. Please reach out to us before sending anything back so we can guide you through the process.
Opened products
If you have opened a product and it is not working for your pet, write to us. We would rather understand what happened than process a refund without learning anything.
Refunds
Approved refunds are processed promptly. The time it takes to appear in your account depends on your bank or payment method.
03
Damaged or missing orders
Damaged on arrival
Please get in touch through our contact form with your order details and a photo. We will arrange a replacement or refund as quickly as we can.
Missing items
If your order is missing an item, please contact us soon after delivery. We check every order before it ships, but if something went wrong we will make it right.
Lost in transit
If tracking shows your order as delivered but you have not received it, give it a little time — carriers sometimes mark early. If it still has not arrived, contact us and we will look into it.
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