Policies
Privacy Policy
What personal data Furrytail collects when you shop with us, why, who it is shared with, and the rights you have over it. In short: we collect what we need to deliver your order, we never see your card details, and we do not sell your data.
Last updated:
01
Who we are
The data fiduciary
Furrytail is a brand of Clamique Personal Care Private Limited (GSTIN 06AANCC8685M1ZR), Booth No. 460, 219, 2F, ILD Trade Centre, Sector 47, Sohna Road, Gurugram, Haryana 122018, India. We decide how and why your personal data is used on furrytailjoy.com and store.furrytailjoy.com, and we are responsible for it under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
What this policy covers
Our website, our online store and checkout, our newsletter, our rewards programme and messages you send us. If you buy Furrytail on Amazon or Flipkart, that marketplace collects your order details under its own privacy policy.
02
What we collect
When you order
Your name, email address, phone number, billing and delivery address, and what you ordered. If you create an account, your login email and password (stored encrypted) and your order history.
When you pay
Payments are handled by Razorpay. You enter card, UPI or net banking details on Razorpay’s secure payment page - we never see or store your full card number, UPI PIN or banking password. We receive confirmation of the payment and a transaction reference.
When you contact us or sign up
Your name, email and message when you use our contact form; your email address when you join the newsletter; and your phone number and messages if you chat with us on WhatsApp.
When you browse
If you accept cookies: pages visited, the device and browser you use, your approximate location (city level) and how you arrived on the site, collected through Google Analytics; and the pages and products you viewed, what you added to your cart and when you started checkout, shared with Meta through the Meta Pixel to measure and target our ads. Your cart and wishlist are stored only in your own browser. See our Cookie Policy.
03
How we use it
To fulfil your order
Processing payment, packing and delivering your order, sending order and tracking updates, and handling returns and refunds.
To support you
Answering your messages and resolving problems with an order.
To run rewards and offers
Tracking points in the Furrytail rewards programme, and - only if you sign up - sending our newsletter. Every newsletter has an unsubscribe link.
To improve the site and meet our obligations
Understanding which pages and products people use, preventing fraud, and keeping the invoices and records that tax and other laws require.
Our basis for using it
Your consent, which you give when you place an order, create an account, sign up or contact us - and which you can withdraw at any time - and the purposes the law allows without separate consent, such as keeping tax records. We do not sell your personal data.
04
Who we share it with
Service providers who work for us
We share only what each one needs to do its job:
- Razorpay - payment processing
- Courier and logistics partners - delivering your order (name, address, phone)
- Our website and store hosting providers
- Google Analytics - website usage statistics
- Meta (Facebook and Instagram) - measuring and showing our ads, if you accept cookies; our store also reports completed orders
- Nector - the rewards programme
- Our email providers - newsletters and contact-form messages
- WhatsApp (Meta) - if you message us there
They may only use your data to provide their service to us.
When the law requires it
We disclose personal data to government authorities only when we are legally required to.
Outside India
Some of these providers store or process data outside India. Where they do, it is under their own safeguards and only as permitted by Indian law.
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How long we keep it
Orders and invoices
For as long as the GST and income tax laws require us to keep accounting records - currently at least six years.
Your account
Until you ask us to delete it, subject to the order records above.
Newsletter and messages
Your email stays on the newsletter list until you unsubscribe. Contact messages are kept while we deal with them, and then only as long as needed.
06
Your rights
What you can ask us
Under the Digital Personal Data Protection Act, 2023 you can:
- ask what personal data we hold about you and how we use it
- ask us to correct, complete or update it
- ask us to erase it, unless we must keep it by law
- withdraw your consent at any time
- nominate someone to exercise these rights for you
- raise a grievance with us, and then with the Data Protection Board of India
Email hello@furrytailjoy.com from the address you shopped with, and we will respond within 30 days.
Children
Our store is for adults. We do not knowingly collect personal data from anyone under 18; if you believe a child has given us their details, contact us and we will delete them.
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Security and contact
Keeping it safe
The site and checkout use encrypted (HTTPS) connections, payments are handled by Razorpay, and access to customer data is limited to the people who need it. No system is perfectly secure; if we become aware of a breach that affects you, we will tell you and the authorities as the law requires.
Grievance Officer
BD, Grievance Officer, Clamique Personal Care Private Limited, Booth No. 460, 219, 2F, ILD Trade Centre, Sector 47, Sohna Road, Gurugram, Haryana 122018, India. Email hello@furrytailjoy.com, phone +91 87967 86531. We acknowledge complaints within 48 hours and aim to resolve them within one month.
Changes to this policy
When we change this policy we update the date at the top of this page. Significant changes will also be highlighted on the site.
Still have a question?